Refund and cancellation policy

Shettibalija Matrimony offers matrimonial discovery and introduction features. Because a membership provides immediate digital access to those features, payments that have been successfully processed are generally non-refundable once the plan is active.

If an account is charged more than once because of a payment gateway error or technical fault, the excess amount will be returned to the original payment method within 5 to 7 working days after verification.

If a profile is suspended or terminated because of intentionally fraudulent information, harassment or a violation of community standards, the member is not entitled to a refund.

For a payment dispute or a question about membership activation, write to support@shettibalijamatrimony.org from your registered email address and include the transaction or order ID. Please do not send card numbers or banking passwords by email.